The results of our latest Customer Survey are in. A very big thank you to everyone who took part – your feedback is important in helping us to continually develop and improve our services. We’re pleased to announce the winner of the prize draw for a bottle of champagne is Daniel Taylor at Duncan Gibbins Solicitors.
In summary:
• Overall service: 83% rated 7-10 (compared to 79% in Oct 2010)
• Performance against service levels: 82% rated 7-10 (compared to 79% in Oct 2010)
• Responsiveness to your business: 88% rated 7-10 (compared to 86% in Oct 2010)
• Knowledge of case handlers: 81% rated 7-10 (compared to 79% in Oct 2010)
• 99% of our customers would recommend us
For full results and a list of actions arising from the presentation, please view the presentation here.
